FAQ

Cannot find your answer(s) below? Please contact us and we will assist you.

PROFILE / ACCOUNT

 
1.    I signed up as a normal member and did not receive the confirmation email.
Please check your spam box and add “@stationgo.sg” to your safe mailing list.
If you are still at your Register Successfully page, you may click to resend the confirmation email.
You may also contact us and we will get in touch with you to activate your account.
 
2.    How do I change my Password?
After login, click on “My Profile” on the left panel. You will see a green button “Change Password”.
 
3.    How do I change my profile details?
After login, click on “My Profile” on the left panel. You will see a green button “Update Personal Profile”.
 
4.    How do I change my Station Go Newsletter subscription?
After login, click on “My Profile” on the left panel. You will see a green button “Update Personal Profile”.
Click on the "Update Personal Profile" to edit your subscription preference.
 
5.    What happens if I change my email?
Your email is your login account name. When you do a Email/Account Name change under “Update Personal Profile”, Station Go will send a verification email to your existing email. You will need to click on the verification link to confirm the change. Upon confirmation, you will be able to login to your account with the new email. If you did not click on the verification link, you can continue to login to your account with your old existing email.
 
6.    How do I update my default contact details?
During listing creation, you can change and save the default contact details by ticking the checkbox “Make this default contact details for future use”. You can also update your default contact details by clicking “My Account” on the green top right menu.
 
7.    What’s the difference between “My Account “ and “My Profile”?
Under “My Account” you can edit your default contact details. If you set up default contact details, our system will pre-load these details into listing form when you create new listing. It will save your time and effort as you don't need to key-in every time you create new listing. You can edit this information during listing creation too. The email will not be displayed. Information will be sent to this email when a buyer submits the contact seller form. This email is not your login account name. Under “My Profile”, you can update your personal details, subscription preference and login email. This email is your login account name.
 
8.    Unable to sign up as Normal Member with error  "Email already existed."
You may have already signed up to our system previously, please use the “Forgot Password” at the login page to retrieve your password. If you think your email account has been compromised, please contact us for assistance.
 
9.    How do I find out about the various plans and charges for Business Member?
Station Go offers various comprehensive solutions to meet your advertising needs . You will need to contact us at Business Sign Up to know more about our Business Membership Plans.
 
10.    How do I sign up as a Business Member?
Station Go offers various comprehensive solutions to meet your advertising needs . You will need to contact us at Business Sign Up to know more about our Business Membership Plans. We will review your application and send you the details on how to become a Business Member with us.

11.    I'd submitted the Business Sign Up form and did not hear from Station Go.
Please check your spam box and add “@stationgo.sg” to your safe mailing list. Please allow at least 2 working days for our administrations to review your application. You may also contact us for assistance.

12.    I am a normal member, can I upgrade to a business member?
Yes. This will be subjected to approval. Please contact us for assistance.
 
13.    Unable to submit Business Sign Up form; Email already existed.
You may have already signed up to our system previously, please use the ”Forgot Password" at the login page to retrieve your password. If you are an existing normal member, please contact us for assistance. If you think your email account has been compromised, please contact us for assistance.


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GENERAL

1.    What is Captcha?
    Captcha is used to protect our users by downsizing or diminishing form spamming. Normally spammers send thousands of spam bots to sign up for hundred free accounts, or order hundreds of services from website. Spam bots are internet robots, so-called bots, which are a kind of programs that automatically submits data to the forms or getting email addresses from the website.

Only human being can pass through a captcha protected page or form by deciphering two words shown on captcha. Bots do not have such cleverness to decipher two words to continue.

All in all, captcha can help in preventing from bots and maintaining our website performance for our users.

Note: If you find current two words are hard to read, you can request new words for captcha.

2.    What is “Report Abuse”?
    If the content of a listing is deemed abusive, infringed any copyrights or untruth. You may report the listing to Station Go administrator. We will look into the matter promptly. Your report will be kept anonymous.

3.    How do I report on an abused listing?
    At the bottom right corner of each listing, you will find the “Report Abuse” link.


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LISTING

1.    How do I extend my listing expiry date?
    As a normal member, you can extend your listing anytime before expiry by clicking on the extend icon on the right of your listing.

2.    When can I renew my expired listing?
    As a normal member, you can click on the Expired link on the right of your listing.

3.    Where do I find the listings I’d created?
    After login, click on “My Listing” on the left panel to view all your listings.

4.    How do I unpublished or inactivate my listing?
    You can click on the “Published” link on the right of your listing to unpublish the listing.

All listings with status Pending/Blacklisted/Rejected are unpublished by default.

5.    How do I publish or activate my listing?
    You can click on the “Unpublished” link on the right of your listing to publish the listing. If your listing status is Pending/Rejected/Blacklisted, you will not be able to publish them. Please contact us for assistance.

6.    How do I edit my listing?
    This feature is coming soon.

Please contact us for assistance if you urgently need to edit your listing.

7.    Why do listing(s) disappear from My Favorites?
    The listing will be automatically removed from your Favorites, if it has expired/blacklisted/rejected or removed by the seller.

8.    Can I make payment by cheque?
    Station Go does not support cheque payment. Please contact us for assistance.

9.    Can I make payment by installments?
    No. Station Go does not support payment by installments.

10.    How do I remove my listings?
    Members are not allowed to delete their listings, but they can unpublished their listings. Station Go will remove old expired listings that’s more than 1 year periodically.

11.    How do I remove a listing from my favorites?
    After login, click on My Favorites on your left panel to see your listings added. Click on the red delete icon on the right of a listing to remove it.

12.    How do I add a listing to my favorites?
    When viewing a particular listing. Click on the star icon that’s sitting on the top left corner of the photo gallery to add listing to my favorites.

Click on the same icon again to remove the listing from your favorites.

13.    How do I find out my listing’s expiry date?
    As a normal member, you will see the expiry date for each of your listings under My Listings.

14.    Unable to add a valid Google Map
    If you keep getting “Invalid Google Map address. Please enter a valid postal code. Please check that you’d entered the address correctly.